AP
Ash P
1 reviews | Active since Apr 2019
26 Oct 2021, 11:04
Feedback required please!!
No customer service received! My phone is at the Samsung service centre in Riverhorse Valley Business Estate - I requested for an update on the phone via the Samsung Chat service since I am unable to reach the service centre telephonically, I was still told to contact the service centre which I did numerous times but I get an automated response saying the subscriber I have dialed it not available!!
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Replies (2)
Samsung South Africa's replyOfficial
26 Oct 2021, 11:06Good morning Ash ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply26 Oct 2021, 11:06
Official
Good morning Ash ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
AP
Ash P's updateReviewer Update
27 Oct 2021, 17:07On another note, I took my other phone Samsung S21Ultra to Samsung service centre in Riverhorse Valley Business Estate since the screen is faulty (flashing/blinking and not coming on) the person who I spoke to at the time was not a technician, he immediately said the phone has an internal pressure crack without even doing an asse*****t/test on the phone and furthermore said it is not covered under warranty! I refuse to accept such a response and utterly dissatisfied since the phone has no physical damages/defects from date of purchase in March 2021! I require a new screen replacement! This is a very serious inconvenience since I am unable to use the phone which is afffecting my business very negatively!
AP
Ash P's update27 Oct 2021, 17:07
Reviewer Update
On another note, I took my other phone Samsung S21Ultra to Samsung service centre in Riverhorse Valley Business Estate since the screen is faulty (flashing/blinking and not coming on) the person who I spoke to at the time was not a technician, he immediately said the phone has an internal pressure crack without even doing an asse*****t/test on the phone and furthermore said it is not covered under warranty! I refuse to accept such a response and utterly dissatisfied since the phone has no physical damages/defects from date of purchase in March 2021! I require a new screen replacement! This is a very serious inconvenience since I am unable to use the phone which is afffecting my business very negatively!