SM
Surprise M

1 reviews | Active since Dec 2016

21 Dec 2016, 11:16

Feedback

<p>When a customer complain do you issue a reference number and thats it. Don't you call your customers to sort out the issue? A reference number is issued then boom the issue is resolved?</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Dec 2016, 13:08
Official

Hi Surprise


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team