FED UP WITH SAMSUNG

Totally FED UP with Samsung! <br> I am infuriated! I sent my Galaxy Alpha in (Nicolway) to be serviced/repaired/replaced under warranty (only 5 months old) 2 FULL WEEKS AGO. <br> Firstly, I was told the phone would be replaced in 3-5 days. Nothing that week, so the following week I was told the replacement needed to be signed off, waited the entire week before being told on thursday that no one was available to sign off as they are on leave! On Friday I was told the phone was being delivered and would be able to collect. .. to which I received no call and today I am told my replacement phone, an A5 had arrived. What ******** IS THAT? I PAID 7.5K FOR MY PHONE AND YOU WANT TO REPLACE WITH A PHONE worth 4.9k??????<br> NOT ONLY THAT but I placed a complaint on hello peter around 10 days ago which received a comment stating that the complain had been escalated and someone would be in touch shortly. Not sure what samsungs definition of \shortly"is?<br> Completely appalled with the service I have received"