DJ
Debbie J

1 reviews | Active since May 2016

03 Oct 2016, 09:13

Fed Up of having problems with Samsung Products

<p>I bought a Samsung Gear 2 watch with I had to sync to work with a Samsung S6+ phone, the phone gave me endless problems, the phone was more at Samsung than with me so I got rid of it. I then got a Samsung S7 Edge, for the first 3 weeks all worked perfectly, now I receive an sms on the watch and not on the phone and when I try to open it, the message states failed. I reset the app on phone and the watch and it worked for a day, now I need to waste my time again to go to a store, which only can help me on Wednesday. Samsung products is becoming a nightmare to have and I have never had such problems. I need to know from Samsung now how they going to fix my problem without me be aggrovated and inconvenienced ..... again !!!</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Oct 2016, 11:04
Official

Hi Debbie.

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team