Features not working and machine making an annoying vibration sound when spinning.

I logged the below on the Samsung website, reviewing the Front-load Washer Ecobubble & SmartThings 9kg and the review was moderated and declined, with no explanation.

I have been using this machine for about +- 9 months now and I feel like I was sold dreams that do not exist. Firstly the smart control feature has never worked, I even logged it with Samsung support and this has never been resolved, I even gave up but it saddens me because I was really looking forward to that. It does not matter which phone I use for that, I tried with a Samsung and Apple device and the results are the same. Secondly, I was hoping it does not make too much noise but it seems like after three washes, the vibration when spinning is too loud, it's embarrassing because even when I'm on a phone other people can hear the noise. I wish there was a solution to both my issues but they all go to waste and I'm expected to take whatever response especially with the smart control one. Disappointing because I was skeptical between choosing Hisense and Samsung, and Samsung was rated good when it comes to support, which has been the opposite for me.