1 reviews | Active since Mar 2014
Faulty workmanship
I took my Samsung tab 3 to the Samsung Smartcare Centre in Century City in December 2015 Ref CS-*** for it to be fixed as the tab was not charching, paid R1197 upon collection as per quotation for repair. When the battery ran out i wanted to charge it and it did exactly the same as before it did not want to charge, again i had to take it back and the assistant discovered that it wasn't the battery but actually the charching port and booked it in under a new ref. CS-*** which i was then again send a new invoice for +- R750. <br> <br> I then made contact with the Smartcare Centre and told them that i refuse to pay as per their terms and conditions <br> 7. all repairs undertaken, save for those in respect corrosion, physical damage , are guaranteed against faulty workmanship.for a maximum period of 90 days from the date of receipt by the customer.\<br> Up until to date i have not heard from samsung, I am in desperate need of my tab as i am a part time student and use it daily to liase with the university. <br> "
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail. On the Ref number ***
We have escalated the matter and feedback will be provided to you soon.
Kind Regards
Samsung S.A
