1 reviews | Active since Aug 2012
Faulty watch3
I've purchased a brand new samsung watch 3 Bluetooth/lte 45mm mystic silver on the 28th of December 2020.
My watch worked fine for a week and then started giving me problems. The battery didn't last, it started freezing, lagging and the screen wouldn't wake when I lifted my wrist to check the time. The screen didn't come on for minutes even tho I pressed the buttons, twisted the bazzel or tapped the screen. This would happen atleast five times a day, everyday. I sent it back to the vodacom retailer where I purchased it from and they sent it to vodacom repairs.
The following repairs were done: 1 GH43-05011A INCELL BATTERY PACK- R845 1 GH82-23314A SVC COVER ASSY- REAR- R845 1 GH82-23554A SVC PBA-MAIN- R845
I've had to continue my daily routines with a faulty watch and no watch at all on my wrist for over a month.
I received my watch back on the 12th of February 2021, charged it to 100% and after 15mins the battery dropped to 90% Also, sound chimes don't sound the same anymore, they sound very distorted. I am completely disappointed after having spent close to R10 000 on a brand new watch that's giving me such problems. Please help me resolve this issue. My watch is not even 2 months old.
Yes I've been contacted after complaining because the store from which I've purchased from and the repair center that carried out the repairs wanted me to send the watch back AGAIN for more repairs.
However, my issue still hasn't been resolved.
I've purchased a BRAND NEW samsung galaxy watch 3 that had to go for REPAIRS less than a month after purchase.
What kind of tech are you selling.
I haven't been assisted in a fair manner.
I cannot send the watch in for a second time to have repairs done to it.
Please help me resolve this matter as soon as possible.
Yes I've been contacted after complaining because the store from which I've purchased from and the repair center that carried out the repairs wanted me to send the watch back AGAIN for more repairs.
However, my issue still hasn't been resolved.
I've purchased a BRAND NEW samsung galaxy watch 3 that had to go for REPAIRS less than a month after purchase.
What kind of tech are you selling.
I haven't been assisted in a fair manner.
I cannot send the watch in for a second time to have repairs done to it.
Please help me resolve this matter as soon as possible.