Faulty watch, delayed repairs and now LOST

After months of frustration, I was finally able to find a store that would actually take my Gear Fit 2 Watch in for repairs. Earlier this month, I was advised that my watch could not be located, and have since been unable to get hold of anyone. My faulty strap, which broke, which in turn led to a broken screen, is now lost. Any assistance would be greatly appreciated. Serial no: R5AH704JQWD