Faulty washing machine poor service by Samsung service centre

Recent query and unresolved issue from Samsung repair center. Last year into the second week of December I reported a faulty washing machine bought through Makro unit was taken in for repairs due to a 4C error code and leaking water service center reverted back to deliver the machine as it was repaired and tested through telephonic comms. 24hrs into attempting to do the laundry machine started showing similar signs prior being sent for repairs additionally i noted on the door latch water was leaking which lead to the house flooding in two occasions. Further followed up with Samsung repairs center which they indicated through technical report that the machine was never worked and they are still waiting for parts to do repairs of which contradicts the initial delivery comms that the machine was repaired and tested I further indicated the issue of water leaking instead the pushed back the damage to me for improper handling which they have to quote me on for repairs. Last engagement with Samsung recommend I raise the matter with ombudsman for resolve/support.

Samsungs service is poor to say the least.