Faulty Washing Machine and Unresolved Service Issues

I am writing to express my deep dissatisfaction and frustration regarding a washing machine I purchased from Samsung in September 2024. From the beginning, the machine has failed to wash clothes properly and has caused damage to my garments. Despite numerous calls and follow-ups since the first month of purchase, I have not received any meaningful assistance. Samsung technicians have visited my home more than five times. Initially, they claimed there was nothing wrong with the machine. However, the last technician informed me that the washing machine requires hot water, and it is compulsory. Information that was never disclosed at the time of purchase. This lack of transparency has left me with a product that does not meet my needs. If this information was transparent, I was not going to buy the machine, or I should have returned it while it was still new. In addition to the washing issues, the machine began making excessive noise. When the pulsator was replaced, the problem worsened significantly. I have submitted all required documentation, including photos of the damaged clothes and recordings of the machine’s noise, yet the issue remains unresolved. This situation has become unbearable. I am allergic to soap and cannot wash my clothes by hand without experiencing severe skin reactions. I purchased this washing machine to avoid exactly this problem, and now I am left with a non-functional appliance that is causing me physical discomfort and emotional distress. I have spoken to numerous Samsung representatives, including Koketso, Rochelle, Fikile, Marissa, Lungisani, Gugu,Nkosimphiwe, Thembi, Claudine, Purity, and Audrey. I was told Purity is a manager and would contact me, which she did. However, during a follow-up, I was informed that no one by that name works at Samsung. This inconsistency is deeply concerning and adds to my frustration. I am requesting that Samsung resolve this issue immediately—either by replacing the washing machine with a properly functioning unit or by offering a full refund.