Faulty washing machine

July 2024 we bought and had our 15kg Samsung top loader delivered to our house, we set it up and started using it a few days later. Everything was fine for 3 or 4 months then we started noticing orange/dark yellow marks on some of our clothes after it came out of the washing machine. I decided I will follow the instruction manual and do a clean or the washing machine with adding baking soda and vinegar every few weeks.

The dark yellow/orange marks did not go away and this is when i called Game, who gave me Samsung number to call for assistance. When I called Samsung the person told me I need to do the clean even though I do the clean regularly and the issue is still there. I decided I will just keep doing the clean and it will go away. That was 4 months ago and the problem still hasnt gone away.

How come Samsung is not sending someone out to come check the washing machine because this is not a cleaning issue as I explained to the consultant. It looks like something inside the washing machine is rusted and making marks on our clothes.

We dont even have this washing machine for a year and we made a complaint but Samsung is not helping. When we wanted to buy a washing machine we looked at a few brands but because Samsung has a reputation for quality we went with Samsung. Now that we are seeing this performance and the customer service we have received we are changing our minds about Samsung and would rather not use Samsung again.

Please send out someone to come check what is wrong and fix this problem or replace this faulty washing machine.