1 reviews | Active since Aug 2015
Faulty washing machine
Ref no - ***<br> My Samsung washing machine (still under guarantee) has been repaired 3 times by Samsung in the past year and is now not spinning or draining water. For the past 3 weeks I have been promised by Samsung that they will replace my washing machine and that is as far as we got....promises! I phoned them everyday for the past 5 days and literally begged them to assist me in this matter and still they promise me that someone would phone me back and I am still waiting - today I was promised that Sylvester would phone me and still NO phone call from anybody at Samsung. Yesterday Gareth promised me that he would phone me before 12h30 and still didn't phone, Last week I was promised by Siabonga that Samsung will replace my washing machine by Tuesday this week, and still NO replacement! <br> <br> Samsung will probably reply to this complaint by promising that someone will contact me!!!!<br> <br> Mrs de Kock<br> <br>
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We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed. We will have someone contact you shortly.
Kind regards
Samsung SA