MP
Mathew P
1 reviews | Active since Dec 2020
01 Dec 2020, 14:21
Faulty TV received, no replacement given.
I bought a Samsung Tv (Q80T model 65inch) on 11 November 2020 from the Samsung Online Store. I received the Tv on 24 November 2020 and upon opening discovered that the TV was faulty (lines all over the screen when I turned it on). I immediately notified both Samsung and the Samsung Online Store and have not yet received a replacement. I have spoken to multiple people and they all say they will “escalate” the matter and someone will call me back. I’m tired of hearing this, I want to know when I will receive a working TV that I paid ca. R30 000 for.
This is the worst customer service I have experienced in a long time. Will never recommend Samsung electronics to anyone after this experience.
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Replies (2)
Samsung South Africa's replyOfficial
01 Dec 2020, 14:30Good Day Mathew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply01 Dec 2020, 14:30
Official
Good Day Mathew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
MP
Mathew P's updateReviewer Update
02 Dec 2020, 12:24I already have a job number: ***
A technician has been to my house twice already to inspect the tv. I want a working tv. It is absolutely ridiculous that I have to wait around for your process to figure out what happened. That is not my problem, you provide me with a faulty tv. You are welcome to do all the investigations and assessments you require but first, give me a tv that works! It is now 4 weeks since I paid for the tv and I still have not received a working one. I keep getting told someone will call me and that it has been escalated. I want to know when I will receive a working tv or when I will receive my money back.
Per clause 20.2.b of the Consumer Protection Act I have the right to receive my money back. I am tired of being constantly told someone will resolve the problem, but nothing happens.
A technician has been to my house twice already to inspect the tv. I want a working tv. It is absolutely ridiculous that I have to wait around for your process to figure out what happened. That is not my problem, you provide me with a faulty tv. You are welcome to do all the investigations and assessments you require but first, give me a tv that works! It is now 4 weeks since I paid for the tv and I still have not received a working one. I keep getting told someone will call me and that it has been escalated. I want to know when I will receive a working tv or when I will receive my money back.
Per clause 20.2.b of the Consumer Protection Act I have the right to receive my money back. I am tired of being constantly told someone will resolve the problem, but nothing happens.
MP
Mathew P's update02 Dec 2020, 12:24
Reviewer Update
I already have a job number: ***
A technician has been to my house twice already to inspect the tv. I want a working tv. It is absolutely ridiculous that I have to wait around for your process to figure out what happened. That is not my problem, you provide me with a faulty tv. You are welcome to do all the investigations and assessments you require but first, give me a tv that works! It is now 4 weeks since I paid for the tv and I still have not received a working one. I keep getting told someone will call me and that it has been escalated. I want to know when I will receive a working tv or when I will receive my money back.
Per clause 20.2.b of the Consumer Protection Act I have the right to receive my money back. I am tired of being constantly told someone will resolve the problem, but nothing happens.
A technician has been to my house twice already to inspect the tv. I want a working tv. It is absolutely ridiculous that I have to wait around for your process to figure out what happened. That is not my problem, you provide me with a faulty tv. You are welcome to do all the investigations and assessments you require but first, give me a tv that works! It is now 4 weeks since I paid for the tv and I still have not received a working one. I keep getting told someone will call me and that it has been escalated. I want to know when I will receive a working tv or when I will receive my money back.
Per clause 20.2.b of the Consumer Protection Act I have the right to receive my money back. I am tired of being constantly told someone will resolve the problem, but nothing happens.