Faulty TV, NO AFTER SALES SERVICE!!!

We have a faulty 58" Smart UHD TV purchased in November 2020. I gave Samsung a call on 24 February 2021 when the problem started. They were quick to send a technician to have a look at the TV. The technician arrived on 26 February 2021. We were informed that our TV will be replaced in 7-14 days, as it seem like a factory fault. I tried phoning Samsung SA on ***, but the line keeps dropping (automated voice mail with selected options). I finally got through to them on *** on 10 March, and was informed that it will take 7-14 days to get approval from the UK and check stock!! ITS BEEN 14 DAYS ALREADY!! It is now 06 April, and still nothing! All of last week (29 March - 01 April) I phoned both lines, with the 0860 number still dropping every call! When I do get through to reception on the 011 Number, they transfer my call to the same automated voice message you get when phoning the 0860 number..and guess what.. the Call drops every time!! This is absolute uselss @SAMSUNG SOUTH AFRICA!!! We pay a lot of money for a new TV, and have now been without one for 6 weeks, yes, 6 WEEKS!! My *** Francois: *** if you would like to give me a call back!