Faulty Television

Logged a faulty 'out of the box' television with Samsung on 20 December 2021 - Ref ***. The local Samsung service centre assessed and confirmed the problem on 22 December 2021. Four weeks later I am yet to get a proper response on what the next steps will be. The faulty television should have been exchanged by now, but is still with me gathering dust. I have spent close to two hours at my own cost repeating myself to different Samsung call centre agents. One would expect a large company such as Samsung to be more efficient and competent in resolving queries. I am highly disappointed and frustrated with Samsung for allowing my excitement of owning a new television to wane.