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Vuyo N

1 reviews | Active since Aug 2012

24 Feb 2016, 20:58

Faulty Tablet

I consider myself one of the biggest Samsung supporters. The only brand you see in my house is Samsung; dishwasher, microwave, stove, 2 50+ inch tv's, several smartphones for me and my family, the list goes on.<br> <br> 18 months ago I purchased a Galaxy Tab S, a week later it started turning itself off at random and can't be used for a while. When you turn it back on it does the same. I reported this to Samsung and was advised to book it into a service centre which I did. Since then the phone has spent a combined amount of time of 4 months in and out the service centre. The last time which was late last year. I got it back after the boad was replaced; it worked for 2 days now we back to the same issue.<br> <br> I have been more than satisfied with Samsung products until now, this experience with the Tab S has left me with a bad taste in my mouth. I don't know what to do anymore, I have paid for this product and I have barely used it over the last 18 months and Samsung fail to see that it is faulty. I keep getting sent to the service centre where they clearly can't repair it.<br> <br> I may have to reconsider my tablet selections in future, what a shame. Anyone else had this else experienced this???<br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Feb 2016, 08:03
Official
Hello vuyondimande,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA