Faulty Tablet

<p>I finally took my Samsung in on the 12th May 2017 at the Samsung Canal Walk.</p> <p>This now follows my complaint with reference number: ********** 901 in March 2017.</p> <p> </p> <p>When I got there I explained what the issue was and they kept on asking alot of questions but eventually they took it in. When I take my Tab in, they normally sms to confirm receipt and also keep me up to date with the status of the phone. So they would sms when it leaves Canal walk, when it gets to the repairers, the repairers would normally contact me to let me know that they have fixed it etc. Now this time no one has contacted me at all. Last week Friday, date 26th May 2017, I went to Samsung to find out what is happening as it was now 2 weeks. Got there and the same people who booked my phone in were there. I told this lady I am here for my phone and they checked the system and after she consulted with her collegue (named Bright) and confirmed my cellphone number. The collegue then said to me that they will contact me by the end of the day. That was Friday and today it is Tuesday and nothing has been said. </p> <p> </p> <p>We are now approaching 3 weeks and I still havent received any form of communication from Samsung. You see I am a person with a lot of patience but now I am very much tired of Samsung. I am tired of the fact that I only really got to enjoy my Tab S for a year cause after 14months it was giving me nothing but issues. This is now the 3rd time I am taking this phone in with this same problem and everytime they say they have fixed it yet after 2weeks it starts doing the same thing again. I am tired cause now I have to be the one that follows up because of Samsung's faulty device. </p> <p> </p> <p>If I do not get feedback with regards to my Tab by Friday I am taking this further. Even if I have to email the CEO of Samsung I will do so. I have suffered enough when it comes to this Tab. The worst part is this phone is still on contract and I have never not even once missed a payment. Last week Friday the debit order went off for a phone I do not have.</p> <p> </p> <p>What exactly am I paying for?</p> <p> </p> <p>Regards,</p> <p> </p> <p>Very very upset customer</p>