Faulty Sound System 5 Months Later

<p>I Purchased a Samsung Surround Sound system from Samsung Clearwater Mall on 23 / 1 for roughly 6k.</p> <p>After unpacking the unit and setting it up I noticed that the Bluetooth was not functioning properly. Using multiple Audio Devices (Iphone 6 S / Samsung Note 5 / Ipad 3 / Samsung Galaxy Tab) the device would constanlty disconnect and distort the sound. Even when placed right next to the Sound System thus no interference on the Bluetooth Connectivity. I could not play an entire song without this happening. </p> <p>As I stay roughly 150 Km from the store i could only return it a few weeks later. </p> <p> </p> <p>The Device was returned by me personally and i was assured that it would be repaired (Even though I requested a replacement) </p> <p> </p> <p>Shortly thereafter I was informed that the device was ready for collection. Again I made the trip to collect the device and i was assured that it was in working order.</p> <p> </p> <p>After setting up the system again I tested it and the exact same problem came up. At this point it was tested with Other devices also. I contacted Samsung Clearwater again and I was informed that the Unit needed to be returned again for assessment. </p> <p> </p> <p>Another trip was made to return the device and at this point i requested that a voucher be issued (Not a Cash Refund) as I was more than willing to exchange the dysfunctional system for another Samsung Product. I was informed that it would be sent to the Samsung centre and should it still be faulty a voucher would be issued.</p> <p> </p> <p>For weeks i received not correpondence from SAMSUNG Clearwater. One day i was contacted by a confused staff member wanting to enquire if I was happy with the Repair work done to my Samsung Washing Machine?? I informed the lady that she had called the wrong customer but while i had her on the line I enquired about my Sound System and was promised a call back. </p> <p>An extremely rude gentlemen from the Samsung Repair Division contacted me and claimed that nothing was wrong with the device and he will keep looking. Obviously i was going through all this trouble without valid reason as i by this point have not had use of the device since i Purchased it in January 2017.</p> <p>I again visited Samsung Clearwater and was informed by the Store Clerk that they could not issue a Voucher / Refund as they are awaiting feedback from Samsung SA. No timeframe could be given on the result of the feedback from Samsung SA. </p> <p> </p> <p>Today 30 / 5 / 2017 i was again called by Samsung to enquire if my device was sorted out and i was happy with my purchase. Again i explained the the lady that i had not received any feedback from Samsung and I was still awaiting the issuing of the Voucher as I requested with my second return of the faulty device. </p> <p> </p> <p>I have been without this device for 4 months now and the lack of feedback from Samsung is shocking. I will be approaching the Consumer Tribunal for relief on this matter. </p> <p> </p> <p>#UNHAPPYSAMSUNGCLIENT</p>