BN
Bongiwe N
1 reviews | Active since Mar 2021
10 Mar 2021, 18:20
Faulty Software
Yesterday I got a notification on my samsung Note 20 for a software update. Which I did because I had the mobile data to do it. After the update my Camera has stopped working. I spoke to a guy via the samsung hotline who suggested I go to a samsung customer service to get the upgrade done by the instead. I went to Samsung at Pavillion and apparently there is a problem with the software itself (Android 11) and I have to wait till a "Second patch" of upgrade is available and this will take about 1-2 weeks. So I have to be without a camera because of a faulty software. How does that even make sense? How is this a software UPgrade if my camera doesnt work anymore. Im very irritated and annoyed
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Samsung South Africa's replyOfficial
10 Mar 2021, 18:58Good evening Bongiwe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply10 Mar 2021, 18:58
Official
Good evening Bongiwe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP