FAULTY SAMSUNG TV STILL UNDER GUARANTEE, NO ASSISTANCE FROM SAMSUNG

We bought a Samsung Smart UHD TV on 27 August 2019 at Makro. It had a 2 year warranty. In early July 2020, a white line appeared across the screen. We contacted Samsung, who sent 2 technicians around quite promptly. It was decided the TV could not be repaired, and we were told it would be replaced with the same model new TV. Since then my husband has had countless calls to Samsung, and every time we speak to some-one different in the call centre, who promises to 'escalate' the problem, with no result. This has been going on for almost two months, and we have now reached the end of our patience. While Samsung makes good quality products, their after-sales service is non-existent, and extremely frustrating. We are pensioners, spent a great deal of money on this product, and are stuck with a faulty TV, with no assistance whatsoever from Samsung. BARBARA GARNER