MS
Marius S
1 reviews | Active since Jun 2024
13 Jun 2024, 15:21
Faulty Samsung TV
I bought 2x 58" TV units. The one unit gave problem the 1st year we had it and was replaced. The 2nd gave us problems after I had it for 1 year and 4 months. The service centre collected the unit and replaced the screen. Now after 2 years again I have a problem with this unit. Now the tell me the warranty has expired and I must send it to the service centre for repairs and I must pay for the repairs. I think it is unfair that I paid so much for the unit only to last me 3 years. They could have at least investigated why both units are problematic. I am very disappointed in the service I received. I always had a high opinion in the samsung make, but not anymore.
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Replies (2)
Samsung South Africa's replyOfficial
13 Jun 2024, 15:23Good day Marius
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply13 Jun 2024, 15:23
Official
Good day Marius
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
MS
Marius S's updateReviewer Update
13 Jun 2024, 15:32Thank you, much appreciated
MS
Marius S's update13 Jun 2024, 15:32
Reviewer Update
Thank you, much appreciated