Faulty Samsung top loader washing machine

I purchased a 13kg top loader washing machine on 24 May 2014 which gave me great service up and till 20 September 2018 when the machine just stopped working. I contacted Samsung and reported the matter as according to the warranty conditions, the machine is covered under their extension warranty for a period of 5 years that clearly state that only the motor is covered no other inclusions are mentioned in the warranty. I was informed by one of the agents that for a technician to be dispatched, I will have to pay a cash amount of R450.00 and should the technician find the fault, I will have to fork out additional funds for the repairs including labour. This is clearly not what Samsung is promoting and I do not believe that I am liable for any payments due to the fact that the machine is within the warranty.