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Anna M
1 reviews | Active since Mar 2026
08 Apr 2026, 12:55
Faulty Samsung Smart Tv 75" QLED
Empty promises, no empathy, selfish, unprofessional staff members, painful, heartbreaking
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
08 Apr 2026, 12:57Good day Anna
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Samsung South Africa's reply08 Apr 2026, 12:57
Official
Good day Anna
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
AM
Anna M's updateReviewer Update
08 Apr 2026, 13:05It is painful that I have inquired about the faulty TV since the 23rd March 2026 and I haven't received any help until today 8 April 2026. They only thing t
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Anna M's update08 Apr 2026, 13:05
Reviewer Update
It is painful that I have inquired about the faulty TV since the 23rd March 2026 and I haven't received any help until today 8 April 2026. They only thing t
AM
Anna M's updateReviewer Update
08 Apr 2026, 13:08The only thing I receive is endless empty promises of emails daily. No one really wants to help me. One person is sending me to the other. Everyday is a new case. Im really heartbroken, disappointed and helpless.
AM
Anna M's update08 Apr 2026, 13:08
Reviewer Update
The only thing I receive is endless empty promises of emails daily. No one really wants to help me. One person is sending me to the other. Everyday is a new case. Im really heartbroken, disappointed and helpless.
AM
Anna M's updateReviewer Update
08 Apr 2026, 13:15But for how long must I wait because this issue was inquired on the 23rd March 2026?
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Anna M's update08 Apr 2026, 13:15
Reviewer Update
But for how long must I wait because this issue was inquired on the 23rd March 2026?