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Thremaine L

1 reviews | Active since Aug 2021

23 Aug 2021, 16:40

Faulty Samsung Smart TV

I purchased a 58 inch Samsung Smart TV in December 2019 and was working fine until now. TV still under warranty with manufacturer, or so I am told. it seems as if the TV looses the WiFi signal and then does not work....The TV is then useless. I then need to reboot or factory reset the tv to hopefully get it to work. I contacted Samsung to get it fixed but it has been over a month now. Tech has been out once on Aug 16 but advised a part needed to be ordered. This will take 3 working days. He has not been here since. They don't make appointments and if a call is missed and i try and call back, i get hold of the most unhelpful person. This is probably Samsung repair company in the George area. The service is pathetic, nothing is being done. Good product, when it works but getting repairs is a nightmare. The tv is still under warranty and already giving problems....what is the next few years going to be like and how much money am I going to need to spend on this tv once it has reached its warranty period. So P'd off with this product right now...

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Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Aug 2021, 16:42
Official
Good day Thremaine   ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM 

 
TL
Thremaine L's update30 Aug 2021, 15:41
Reviewer Update
It has now been 1 week since my TV was collected. Firstly, the Samsung authorized repair center did not give me anything as proof of them collecting my TV. When questioned, I was told that they are an authorized Samsung repair center and they can only give me a business card. So I suppose if my TV is damaged or gone, I can simply just produce the business card given to me as this is surely proof of them collecting my TV. I also asked what happens if the TV is damaged and I was told that they, the repair center, will be responsible for any damages, but again none of this is on paper. Secondly, how they transported my TV. They tried to cover my TV with a thin blanket, which did not even cover half the TV and simply just placed it in the back of a "bakkie", flat down. I even took photos of this and I thought to myself, something is going to happen here. My gut is telling me that something has happened as I never received any feedback/update of the repair of my TV. Samsung Service center has contacted me on 2 occasions but this was simply just to get info from me. All my appliances in my house is Samsung, from my fridge to my microwave, to washing machine and tumble dryer. I've never experienced such bad service, ever. I am extremely disappointed in Samsung and have lost all trust in the brand.