GJ
Gunner J
1 reviews | Active since Jul 2010
22 Apr 2015, 09:32
Faulty samsung s5 camera
I bought a samsung s5 on 07 April 2015 at Makro in Port Elizabeth and paid R9999 for it.On 18 April I tried activating the camera on the device but it gave me a \camera failed "message.I googled this problem and found that there was a manufacturing fault in the early S5 devices and in the USA customers could hand their devices in for new handsets.Since my phone is only two weeks old I still regard it as a new handset but now it has to be dismantled in order to replace a camera(which was a manufacturing fault)I think Samsung SA should do the same and give customers with faulty S5 handsets new phones as its only fair."""
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Replies (1)Samsung South Africa's replyOfficial
23 Apr 2015, 11:16Hello gunner14,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
Samsung South Africa's reply23 Apr 2015, 11:16
Official
Hello gunner14,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
