DH
Donovan H

1 reviews | Active since Feb 2016

04 Feb 2016, 14:52

Faulty Samsung s4 water and dust resistant

2.5 months ago i bought a new S4 on the advise of the salesperson at incredible connection canal walk as it was supposedly better that a S5 also this phone was certified to be dust and water resistant .<br> the phone is now water damaged and they refuse to honor the warranty ?<br> there is now signs of water damage or physical damage on the phone .<br> had the flap been left open the water damage should be clearly visible and if the flap does not seal it is a manufacturing fault<br> <br> i long for the day when corporates take responsibility for their mistakes <br> <br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Feb 2016, 16:05
Official
Hello donny1408,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***

Regards

Samsung Team