1 reviews | Active since Apr 2016
Faulty Samsung Phone
I bought a Samsung Galaxy J1 Ace phone on 13 April 2016 at Game Carnival Mall. Within 7 days the phone would show that the battery is full, but within minutes would go off due to low battery. I could not take the phone back within the required 7 days to be replaced, as I was on holiday and did not have the box or proof of purchase with me. Nine days after I bought it, on 22 April, I took it back to Game to send to Vodacom for assessment and got it back on 29 April. The problem has not been resolved.
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the issues you have had with you Galaxy J1. We strongly suggest that you have the device booked in directly with our Samsung authorized repair centres. A full assessment will be made and a solution provided thereafter.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the issues you have had with you Galaxy J1. We strongly suggest that you have the device booked in directly with our Samsung authorized repair centres. A full assessment will be made and a solution provided thereafter.
Kind Regards
Samsung South Africa