HO
Hendrik O

1 reviews | Active since Mar 2015

17 Mar 2015, 06:05

Faulty Samsung G7B5330 - Job No 102846

On the 6th of Febuary 2015 I took my phone to Samsung Smart care centre -Dion Wired at the Kolonnade Centre in Zambesi Road..The phone keep on switching off the whole day..and I cannot do business with a dead phone!!... The guy said to me that they have to send it to head office,I think it is Wadeville Germiston...And it should take 2 weeks for repair..I have a contract with Vodaphone that I paid over R300 a month..I work for myself and this phone is my business..I already lost contracts because the people cannot get hold of me..And this is my income.!!And how can I pay my bills and survive if I don't have a income?????? This is almost 6 weeks now. and I'm still waiting..Every time when I phone they said they will let me know because it is a software fault..Noooo Samsung I cannot accept this excuse because who is going to give me money to pay my bills? SAMSUNG???? THIS IS URGENT VERY URGENT!!!! I DONT WANT A PHONE THAT ONLY WILL WORK FOR A WHILE..

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Mar 2015, 07:53
Official
Hello OOSIE.HW,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind Regards
Samsung SA