Faulty Samsung Fridge – No Resolution After Multiple Attempts

I purchased a Samsung fridge from Makro Newmarket, Alberton on 20 March 2025. It was installed at the end of March, and initially, we didn’t use the ice maker due to the cold weather. When it started warming up, I tried using the ice dispenser, but it failed to produce ice—neither cubed nor crushed—despite pressing the relevant buttons.

Thinking it was an installation issue, I contacted Bling Installation. They confirmed the installation was done correctly and advised me to contact Makro. I went to Makro in person, and they logged a service call with Samsung (***). Samsung took about five days to respond, and after explaining the issue, they issued a new reference (***) and promised a technician visit.

Another five days passed before the technician arrived, but they did not resolve the issue or explain what was wrong. I returned to Makro to complain again, and another call was logged. Samsung contacted me once more, asking for the same problem details. When I asked what the previous technicians had reported, I was told there was no information in their system. They promised to send another team.

On 30 September, technicians came again but left without solving the issue. On 2 October, I returned to Makro intending to return the fridge, but they said they could not assist without Samsung’s authorization. I called Samsung’s toll-free number and asked to speak to a manager. The manager confirmed they could neither refund nor replace the fridge.

Later that day, Samsung technicians returned and replaced the ice holder. They then claimed the issue was with the filter, which now needs replacing. The fridge itself is indicating that a filter is required.

This fridge is not even six months old, and I am extremely disappointed with Samsung’s service and product quality. I’ve spent money on a premium appliance that has failed to deliver basic functionality and now requires additional replacements. To make matters worse, I’ve been told it’s already out of warranty.

I am requesting Hello Peter’s intervention. I demand either a full refund or a replacement fridge. I should not be left with a defective appliance and no support from Samsung.