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Peter P
1 reviews | Active since Jan 2019
05 Jan 2019, 16:28
Faulty SAMSUNG FRIDGE
Bought a brand new top of the range Samsung Fridge in November. Once installed, discovered it was faulty. Had repairman out to fix it. Took a week to get here. They could not repair it and said it needed replacing. After dealing with the Samsung Agent, the shop I purchased it from and with the Samsung call centre directly, I am STILL waiting for the promised replacement. Various promises have been made along the way, originally within 72 hours, then it was public holidays. Each call receives a new "promised date" - each "promised date" comes and goes with no replacement fridge. We have sat with a faulty brand new fridge all holiday season! Come on SAMSUNG!! Whats going on???
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
05 Jan 2019, 16:32Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply05 Jan 2019, 16:32
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
05 Jan 2019, 16:43Good day Peter
Herewith your reference number: ***
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's reply05 Jan 2019, 16:43
Official
Good day Peter
Herewith your reference number: ***
Regards,
SamsungSA:^MS
SamsungSA:^MS
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Peter P's updateReviewer Update
05 Jan 2019, 16:58what does a reference number do to expedite this problem.it is the third one so far with talking and no result,just promises,promises,promises.the other numbers are, ********** 471 ,and ********** 969 ,and one that was lost.
PP
Peter P's update05 Jan 2019, 16:58
Reviewer Update
what does a reference number do to expedite this problem.it is the third one so far with talking and no result,just promises,promises,promises.the other numbers are, ********** 471 ,and ********** 969 ,and one that was lost.