Faulty Samsung Fridge

I bought a new Samsung fridge from Makro, Cape Gate a year ago. I received a 2year warranty with the product and I paid for an additional 3 years as well. This past weekend the fridge broke after only having it for a year. The fridge is no longer cooling, which resulted in me loosing all my meat and food! About R3000.00 worth of food. <br> I contacted Makro, Cape Gate and after struggeling with their service, got the contact details of Samsung and contacted them. They could not assist me on the Saturday, but said that they would send a technician out Monday morning before 9am, as I told them that I had to leave for work at 9:30 and I work in the city. So this morning I had to phone numerous times to and beg for someone to come to the house, they said they MIGHT be able to assist me this evening, but I still have not received any confirmation that anyone is coming this evening. It's not only cost me R3000.00, but also cost in phoning Makro numerous times, phoning Samsung and the technician numerous times. Why should I struggle and have the inconvenience after I've paid for a product that suppose to work. In actual fact, this product should be replaced.