MC
Marc C

1 reviews | Active since Apr 2012

21 Sept 2015, 20:10

Faulty Samsung Condenser Dryer

On the 26/06/2015 my Samsung Condenser Dryer stopped working and I reported it the same day. Liptronics ( Samsung's repair agents) came out and replaced the element. the dryer has stopped working three times thereafter and Liptronics came out 3 times thereafter to repair it, and the machine just stopped working after the first load. Today I lodged a complaint with Tafelberg and Samsung, as my dryer is still not working. an hour after that Liptronics calls me and quoted me R850 to replace the pc board of the dryer. <br> <br> I do not want Liptronics coming to my place again. I demand that this machine get replaced as I reported the fault within the 2-year guarantee. <br> <br> Liptronics was well aware that it is not the element that was the problem. 1st time they changed the element, 2nd time they wanted to replace the element again and I told them that it has been changed. they then reset the machine. 3rd time they said that the pc board is sending incorrect signals to the system, a new one has to be ordered and now they want me to pay for it.<br> <br> Samsung's call centre said that machine should've been replace or credited because of the 2-year guarantee.<br> <br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Sept 2015, 09:22
Official
Hello mcarlse,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA