SR
SHAYMA R
1 reviews | Active since Sept 2012
21 Sept 2024, 23:29
Faulty Samsung A55 5G mobile phone
Activated my brand new Samsung A55 5G mobile ph a week ago & a week later (today 21/09/24) the phone suddenly became apparently due to a faulty SIM card reader..the brand new ph now requires repairs which could take approx. 15days; I’m not impressed at all and very disappointed with this model A55.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
23 Sept 2024, 08:13Good day Shayma
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Sept 2024, 08:13
Official
Good day Shayma
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SR
SHAYMA R's updateReviewer Update
23 Sept 2024, 09:02I appreciate Samsung’s response and hope they resolve the issue with this device model. My phone is inoperative as no SIM card works in it so it’s useless to me and a huge inconvenience and waste of my time and money.
SR
SHAYMA R's update23 Sept 2024, 09:02
Reviewer Update
I appreciate Samsung’s response and hope they resolve the issue with this device model. My phone is inoperative as no SIM card works in it so it’s useless to me and a huge inconvenience and waste of my time and money.
SR
SHAYMA R's updateReviewer Update
23 Sept 2024, 09:13I appreciate Samsung’s response and hope they resolve this issue with this device A55 5G model. My brand new phone is inoperable as no SIM card works in it so it’s useless to me and of huge inconvenience and a waste of my time and money.
SR
SHAYMA R's update23 Sept 2024, 09:13
Reviewer Update
I appreciate Samsung’s response and hope they resolve this issue with this device A55 5G model. My brand new phone is inoperable as no SIM card works in it so it’s useless to me and of huge inconvenience and a waste of my time and money.