1 reviews | Active since Jun 2020
Faulty Samsung A53 phones (both) and problems since new.
In the year 2022 I bought two new Samsung A53 phones from @TelkomSA on their double deal promotion. Exactly 2 years and one month since their purchase, I had to replace the LCD for one of the phones at a cost of R3 630,86 at an accredited Samsung Repair Service Provider (SmartPhoneER) and they did a great job by also replacing by battery.
Fast forward to a month later ( around February 2024), the other phone starts having a green line displaying on the screen. I do my research and find out the problem happens in some cases and other countries (India) has a free LCD replacement for the green line problem. I'm advised that I'd have to pay over R3K to replace it myself as Samsung South Africa doesn't cover that.
A month ago both phones stop working and I took them for an assessment by SmartPhoneER and was provided quotes of R5 999,00 (Main Board faulty - same phone with the screen replacement and battery change). The second quote is R7 099,00 (Main board and dock dead - green line on the screen one).
I've had many Samsung devices and still do have other Samsung phones. My experience with the two Samsung A53 phones has been nothing but a nightmare and I'm having doubts about brand loyalty to Samsung for future device purchases.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thanks for acknowledging my case.
I look forward to further feedback and advice.
Regards,
M Madi
Thanks for acknowledging my case.
I look forward to further feedback and advice.
Regards,
M Madi
