CB
Carol B

1 reviews | Active since Mar 2009

09 Feb 2017, 14:05

Faulty S7 and shocking service from Nandi Drive

<p>On Tuesday my 3 month old S7 starting feeezing, restarting, battery draining within 30min from fully charged and the phone was red hot. Mtn told me to take it to the Nandi drive service center. Arrived at 1.15, phone was looked at and was told the mother board had blown. Asked for a new phone and was told it would take 2-3 weeks for get one, no loan phones. Why??? how are people who rely on their phones for business meant to do that. The phone is new.... They offered to fix it and it would take 1.5 hours. Against better judgement and because i need my phone for work i said ok. 3.5 hours later and only after i asked for a manager at 4.15 did i get my phone back (without my sms's & whatspp's) which i was told they would backup and recover. I sa and sat and at no point did any staff member come and advise me what the status was, why it was taking so long. Today the phone is red hot again and battery draining. This phone is a joke and the service and the fact that it will take 2 - 3 weeks for a nbew phone is even more of a joke. Wish i had stayed with an iphone</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply09 Feb 2017, 18:11
Official

Good day Carol,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA

CB
Carol B's update15 Feb 2017, 07:06
Reviewer Update

Well surprise surprise, 5 days later and not a word form samsung.