OB
Ockert B
1 reviews | Active since Aug 2015
24 Aug 2015, 21:25
Faulty S5 mini Samsung
I had problems with my S5 mini from day one. Phone loosing signal. Message don't come threw right away unless I open to check for message. Sometime my phone calls also don't come threw. I have to restart my phone between 5 and 10 times a day. The phone was send to Vodafone customer care as well as Samsung technician.<br> The report said there is nothing wrong. So I contacted Samsung by mail. The responds were quick and then they stop contacting me. The S5 Mini were discontinued 5 months after it came on the market because of all the problems. I feel why must I pay for a phone that does not work properly and Samsung did admit there are problems with the S5 mini's. I feel that they must replace the phone.
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Replies (1)Samsung South Africa's replyOfficial
25 Aug 2015, 09:47Hello Ockert Boshoff,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Samsung South Africa's reply25 Aug 2015, 09:47
Official
Hello Ockert Boshoff,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
