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zabi.mzukisi zabi.mzukisi
1 reviews | Active since Jul 2017
07 Dec 2021, 01:11
Faulty S21+ Screen
My Samsung Galaxy S21+ went blank on the screen on the 1st of December. I booked it in at Samsung Authorised repair centre in Bank City and they told me it will take 72 Hours. I'm still waiting for the phone and there's no ETA of when I will have it back. No updates are sent to me what so ever. I have to keep calling and they keeping promising me to call me back and they never do. I'm really fed up now
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Samsung South Africa's replyOfficial
07 Dec 2021, 09:03Good morning Mzukisi ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Dec 2021, 09:03
Official
Good morning Mzukisi ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM