faulty products

Samsung phones are very poor in quality .i bought A6Plus via vodacom three months ago, after a month the device started giving me problems, it doesn't connect to the internet, whether its via wifi or mobile data. i took it to vodacom repairs four times( my phone has four job numbers now) it still doesnt work. its been in and out of repairs for two months now and yet samsung always calls and ask me to rate the service, how do i rate a service that is so poor? my phone is still sitting there at the repair centre and i dont understand why they are not replacing it with a new one because they are failing to fix the fault.

why cant samsung be like other suppliers who replace their products when their they are reported faulty? because if the product is faulty clearly something was not done right. my phone is being opened and closed, move form one place to another, it doesnt feel new anymore.

samsung you are disappointing,period!!!