IE
Ismail E

1 reviews | Active since Feb 2017

27 Feb 2017, 16:34

Faulty product. Poorly repaired under warranty

<p>My Samsung S7 edge died completely 5 months after purchase. I asked for a replacement but they refused. I asked if they could repair it and seal it properly so that it would still be water resistant. They insisted they could. 4 months later the phone has water damage and they expect me to pay for the repairs. I guess I should have got an iPhone... My mistake for giving Samsung a chance after the Note 7 disaster. Never again Samsung</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Feb 2017, 13:12
Official

Good day

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA