MM
Mickey M
1 reviews | Active since Jan 2014
07 Jan 2025, 11:59
Faulty product. Disappointing customer service
Bought a faulty TV, which started malfunctioning after a few months. TV still has the same fault and management says there is nothing they can do. Samsung customer support is poor and lacks accountability. Generally very happy with previous Samsung products, but the customer service and support is disappointing!
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Samsung South Africa's replyOfficial
07 Jan 2025, 12:00Good day Mickey
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply07 Jan 2025, 12:00
Official
Good day Mickey
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM