LJ
Lindsay J
1 reviews | Active since Jan 2021
17 Oct 2021, 17:11
Faulty Product: 40" SMART TV
I purchased a 40" Smart TV one year ago. I contacted your customer support informing them of the faulty screen (dark sports on the picture). No solve for my problem and havent heard from you for a solution. Initial contact made 2 month ago.
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Samsung South Africa's replyOfficial
18 Oct 2021, 07:26 Good morning Lindsay,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply18 Oct 2021, 07:26
Official
Good morning Lindsay,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS