Faulty Phone that keeps going in and out of repairs

I am so appalled in the service I have been receiving from Samsung regarding their faulty phone. I bought a phone in December 2019 and in March 2020 without warning my phone stopped charging. I called and I was advised to take the phone for repairs of which I did at a Telkom branch in Cresta Mall. The phone went In for repairs just before lockdown and i had to wait for the phone till after lock down...fair enough. I waited and after weeks/months of waiting the phone came back and I couldn't not believe it when I got home the phone was still not charging. Again I was told to take the phone back for repairs, you can imagine how I felt as a client who thought they had a new phone only to find it has factory faults and I was treated like I bought a second hand phone. The phone came back and just when I thought my nightmare was over this phone heats up whenever I am on a call,whenever its charging and the battery life does not last at all. The phone is very quick to charge but the battery does not last at all. I contacted Samsung again and they tell me I have to take the phone in for repairs. What ? Am I a Joke to you? This is the second time Samsung *****s me over and I have absolutely had enough. The reason I had to upgrade to the A70 in the first place was because your Samsung J7Pro was spilling ink and for the second time after it had been fixed by you guys.

With that being said. I want Samsung to take this phone and give me a new phone immediately. I've had such a horrible experience with Samsung I can not believe it. I cant be using a phone that keeps going in and out of repairs as if it's a phone I bought backdoor. Please get back to me urgently. My number is ***.