1 reviews | Active since Jan 2023
FAULTY PHONE- SAMSUNG & INCREDIBLE CONNECTION...Poor Customer Service- 3 weeks no resolution
I am writting this review again because since the 10th January to date my issue has not been resolved... why am I being punished for Samsung faulty phone which did not even operate for 3 days.. I have been using my money to come to Incredible connection store at Green Stone and to this day I do not have a phone or my money... I bought this phone in cash and paid a once off insurance fee for it... it has been over a phone without a phone.
According to Incredible connection, Samsung must decide whether I get a new phone or my money back, at this rate I want my money back.
I am sick and tired of SAMSUNG ignorance of my struggles and frustrations especially the great inconvenience they continue to create in my life.
This is the worst nightmare I have had.
PLEASE FIX THIS UNFAIR CUSTOMER TREATMENT WORST SAMSUNG EXPERIENCE EVER
I don't even know if I will trust the next product I see written SAMSUNG.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Your query has been escalated we will inform you once it has been resolved, please wait for feedback.^NM
Your query has been escalated we will inform you once it has been resolved, please wait for feedback.^NM
18 working days and no resolution to this matter, to make matters worse the Technician assigned to this case (Neo) and the Incedible Connection Greenstone are now ignoring my calls, after I have spent my money every week going to that store to be told the same story all the time.
This is beyond unprofessional.
18 working days and no resolution to this matter, to make matters worse the Technician assigned to this case (Neo) and the Incedible Connection Greenstone are now ignoring my calls, after I have spent my money every week going to that store to be told the same story all the time.
This is beyond unprofessional.
21 working days have passed and I do not have a final response on this matter...
I will be going to be the store to claim my full refund including for insurance tomorrow and I expect to not experience any issues....
21 working days have passed and I do not have a final response on this matter...
I will be going to be the store to claim my full refund including for insurance tomorrow and I expect to not experience any issues....