1 reviews | Active since Mar 2023
Faulty phone
I have a contract at Vodacom Constantia on a twin deal with the SamsungA33 5g.My one phone interview first week froze couldn't hear when I made a call.The phone jumps around couldn't take pictures cause it's freezing.I booked it in at Vodacom Constantia to see what the problem is.Its almost hoping to 2months and I have not received any feedback from Samsung and I keep phoning and the technician don't know what to do as they also waiting on Samsung to clear up the matter regarding my phone.The staff are just as furious as I am as I'm taking all my anger out on them where Samsung are the problem.So what is Samsung doing to solve this problem.I paying on a contract for 2 phones where only one is working.The customer service are very bad at Samsung. Natasha Daniels. Please contact me to say how you are going to solve my problem at ***. Waiting Samsung response
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP