Faulty Microwave

To Whom It May Concern

I bought my microwave in mid 2018 and my first complain about it was in 2019 then it 2020 I had another complaint regarding the door that was having issues and a strange noise. Microwave was taken to be fixed. It came back and few weeks after that I was facing same problems and I called and was told there’s nothing wrong with it, the door issue is normal, and they haven’t picked up issue. Now I’m faced with an issue of a microwave that was not fixed while it had guarantee which I actually mentioned that I was not happy that I’m already having a fixed item in a short space I’m of time. So I called Samsung to bring my unhappiness and they are quoting me their policies while when I brought the issue at that time of within guarantee no one quoted.

The repair center that they are using did mention that Samsung was supposed to consider to exchange the item to a new one when I complained in 2020 for the same thing. I own similar microwave also from Samsung for 7yrs I had never had issues. So when I bought same microwave model I had the same expectations.

I have not enjoyed to own this microwave as it had issues and Samsung kept on running away to take responsibility. Can you please assist as I can see based on the letter they sent me they have dismissed my complaint after the lady I spoke to said her manager was going to call but didn’t.

I do not want that faulty microwave at all.

Your intervention will be highly appreciated Kind Regards