1 reviews | Active since May 2014
Faulty Microphone
I bought a phone from MTN KING SHAKA INTERNATIONAL AIRPORT, which from get go has been giving me microphone issues. I went to MTN to report the issue and they said I should go to Vodacom as they don't have resources to check my phone. Vodacom naturally wants to charge me for the services. Why am I being sent from pillar to post whereas I purchased the phone from MTN and why does SAMSUNG not have options to either replace or repair this phone? The microphone either send blank voice recordings or the sound is delayed on all my phone calls I find myself screaming for people to hear me. This can't be right. My neighbor has the same phone and it's been giving her the same issue. Samsung A54 5G clearly has issues.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP