1 reviews | Active since Dec 2017
Faulty j5
On 18 Nov 2017 a complaint was logged regarding problematic J5 and samsung grand prime. The grand prime has been sorted but I am having no joy with the J5 and am not getting required assistance from the senior consultant Lorre in Zitha as the phone has been in for repairs 3 times for error storage page full. Repair centre deon govender store manager informed me device cannot be repaired .the consultant cannot get hold of deon and deon cannot get hold of them and I the customer is stuck I the middle. This is not acceptable as I cannot use my phone and feel my complainant is going nowhere. Kindly assist as I don't know which way to turn anymore.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA