Faulty Fridge - still not repaired after the whole Month and a Half.

Had to call and send mails to samsung for 2 weeks before a service call was logged - an excruciating exercise as no one will return your calls or respond to my mails, no update as for the past month since the call was logged and technician inspected my fridge. even today I'm sitting with a faulty Samsung French Door fridge in my kitchen. I have send numerous mails and made several calls, the last I called Samsung I was told that my repair call have been closed as they are unable to get hold of me, even when I gave them 3 contact numbers including my work's direct line number. I've lost all my trust on this brand, no more.