JD
Jacques D

1 reviews | Active since Jul 2015

22 Jul 2015, 20:04

Faulty fridge design - Defrosting problem

We have had our Samsung fridge for about 3 years. Up till now it has worked well. Then about a month ago it started making the most horrible loud noises. Sounded like there was a very loud tractor in our kitchen. A bit of internet research revealed there is a DESIGN FAULT with the automatic defrosting system. Ice builds up around the fan until you hear the fan grinding on the ice. Anyway, I defrosted manually and the problem when away.<br> <br> A month later the problem is back. I can't defrost the fridge every month. So I phoned Samsung SA and after attaining my warranty had expired they recommended a service center and said I would have to pay for it. The service center said the repair would cost R880 !. They are fami**** with the problem. You can be buy samsung repair kits on Amazon. <br> <br> I feel that this is bad service from Samsung. This is latent defect that they knew about when ( or shortly after) they sold me the fridge. They should have contacted all the people who bought the fridges and fixed them free of charge.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Jul 2015, 07:49
Official
Hello jacques.dymond,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA