RC
Rayleen Currin-Hills
1 reviews | Active since Jun 2018
05 Jun 2018, 16:52
Faulty fridge after 30 Months and NO PARTS AVAILABLE
Samsung RR35H6110SS/FA - s/n: 06EV43CG700065J I am very upset with this product, I have only had my fridge for 30 months, which is just over the 2 year warranty and NOW the (DA41-00757A) PC Board is faulty.
This fridge and freezer set cost me over R20000, and now after 30 months the fridge is useless and no one can help me with parts.
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Replies (2)RC
Rayleen Currin-Hills's updateReviewer Update
06 Jun 2018, 09:12When Exactly will Samsung be getting in contact with me, I am sitting with a fridge full of food that is going off.
"Official private business reply
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ********** 180
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL"
RC
Rayleen Currin-Hills's update06 Jun 2018, 09:12
Reviewer Update
When Exactly will Samsung be getting in contact with me, I am sitting with a fridge full of food that is going off.
"Official private business reply
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ********** 180
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL"
RC
Rayleen Currin-Hills's updateReviewer Update
06 Jun 2018, 16:04I will have heard nothing from the senior customer service executive as yet. Just another show of bad service
RC
Rayleen Currin-Hills's update06 Jun 2018, 16:04
Reviewer Update
I will have heard nothing from the senior customer service executive as yet. Just another show of bad service